I can´t access my tree, I´ve forgotten my password.
In the welcome page*, below the "password" box there is a link that says "Forgot your password?", click this link and introduce your email and you will receive a new password.
Once you have logged in with this temporary password, remember to change it to a password that you will remember (search for "change my password" to learn how to do it).
*If you are logged in Genoom, click on the "Sign Out" link to go to this page.