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If my account expires without renewal, what happens to my photos, videos and documents?

If you do not renew your Pro account, it does not mean you will lose any files.
All of your photos, videos, and documents will still remain stored even though they may exceed the quantity and size limitations.

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Frequently Asked Questions

  • How can I create groups?
  • I am receiving an error message that says: "Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out."
  • How can I remove a person or data card from the tree?
  • How can I delete my account and eliminate my tree?
  • How can I invite someone to Genoom?

More Questions

  • Why do I see people I don´t know in my network?
  • Who forms my "network"?
  • How do I add a person that already exists in the tree with another relationship?
  • Can I know which members still have not yet been invited or accepted an invitation?
  • Why should I create a group?
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