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Frequently Asked Questions

  • Can I search all the people in my tree with the same last name as me?
  • I am receiving an error message that says: "Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out."
  • How do I start my tree?
  • How can I delete my account and eliminate my tree?
  • How can I remove a person or data card from the tree?

More Questions

  • How can I configure my privacy settings?
  • How can I change if a person is alive or deceased? How do I change the gray line?
  • How do I eliminate the relationship of a couple?
  • How can I change my user email / password?
  • I have changed my email by when I try to login the following message appears: "the email or password is incorrect". I also cannot recover my password.

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